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Services / Automation

Automation

Every growing company accumulates a layer of copy-paste between systems that never quite justified a project. We find that layer, quantify what it costs in hours and errors, and replace it with orchestration that retries, logs and escalates instead of silently failing on a Friday.
manual handling removed per process
40-60%
staff hours returned to clients last year
11,400
median time to first automated process
6wk
All services
What you get

Deliverables

Concrete artefacts, handed over in your repositories.

01

Process map

The current workflow, measured. Steps, handoffs, failure modes and the hours each consumes. Frequently the most valuable artefact of the engagement.

02

Orchestration

Durable, resumable workflows with typed inputs, automatic retries and a dead-letter path that a human actually monitors.

03

Integrations

Bidirectional syncs with conflict resolution rules agreed up front, not discovered when two systems disagree about a customer.

04

Control surface

An internal view of what ran, what failed and what needs a decision, so operations can answer their own questions.

Capabilities

What this covers

  • Durable workflow orchestration
  • CRM, ERP and finance system integration
  • Document extraction and classification
  • Approval flows with audit trails
  • Internal tooling and admin surfaces
  • Migration off spreadsheets and shared inboxes
Tooling

What we usually reach for

  • Temporal
  • n8n
  • Salesforce
  • NetSuite
  • Zapier
  • Retool
  • Twilio

Tooling is a consequence of the problem, not a starting position. If your team already runs something that works, we use that rather than charging you for a migration you did not ask for.

Questions

Automation, specifically

In practice it redirects them. The processes worth automating are the ones people already resent doing, and the hours come back as capacity rather than headcount reduction.

Workflows are defined in code and versioned, so a change is a reviewed pull request. That is the point of not building it in a drag-and-drop tool nobody can audit.

Hours consumed times error rate divided by integration difficulty. The first automation ships within six weeks so the value is visible before the roadmap gets long.

Next step

Tell us what you are building.

A system you want built, a model that has to survive real traffic, or a process that should have been automated a year ago. The first conversation costs nothing, and occasionally ends with us telling you not to build it.

Reply within one working day

A person, not an autoresponder.

A 30-minute call, no deck

We ask about constraints, not budget.

A written view within a week

Including the case for not proceeding.